I recently purchased and received my new latop, a Dell Inspiron 9300. While past experience with Dell has been nothing but spectacular I am sad to say this purchase was anything but. I placed my order at the end of November and was excited to learn that my laptop was built and shipped within a week. I checked its tracking information daily and rushed home from work on the day it was delivered.
I opened the box and started the initial setup of the laptop and OS. Only minutes into the setup the screen of my laptop became distorted, blurry and discolored. I promptly called Dell Tech Support and after 2 hours of resets and diagnostics I was told I would need to ship my laptop to Dell's Repair Center. Dell shipped me the packaging material and I quickly sent off my laptop to the repair center. Dell returned the laptop to me in about 8 days.
I once agained rushed home from work and booted my laptop only to discover that the problem had not been fixed even thought they replaced the LCD. Once again I called Dell Tech Support, after another 90 minutes on the phone I asked to have my laptop exchanged for a brand new laptop which Dell Support agreed to without much aggravation. I then was instructed to contact Customer Service the following day. I did as I was instructed and contact Customer Support. I spoke with a Rep who stated that he was having trouble entering my exchange information into their system do to a systems problem. He said he would give me a return call within 2 hours to confirm the exchange and RMA information.
Five hours later I called the Dell Customer Support only to find that they had know information regarding my exchange request. I was transferred to several people and was finally put on the phone with Trixie. After several minutes of explaining and 30 minutes of hold time I was finally assured that my exchange was entered and would be processed. Trixie was great and called and emailed me several times to update me on the progress of my exchange.
After another 8 days of waiting I received my new laptop on December 24th, 2005. Finally Dell seemed to have done everything right and I was happy to have my new laptop. It has been over a week now and everything appears to still be working properly and I am keeping my fingers crossed I do not have nay further troubles in the future.
After all of this trouble I am still a Dell supporter however if it had not been for Trixie at Dell Customer Support that may have not been the case. Thank you Trixie!
]]>
I attended the Reading Motorcycle Club's 91st Aniversary Bash this weekend and the RMC folks host a great event. For $35 you get admission to the event for its duration, a pin, a mug and all the beer and/or soda you can consume. The event hosts motorcycle drag racing, live music, vendors, great food and even helicopter rides. ]]>